When a Full Refund or Exchange will be Considered
Should the products you have purchased from Hernan Corporation have the following issues, we will happily refund the purchase price (excluding the shipping fees) or exchange the products. Hernan Corporation reserves the right to have the products assessed for acceptable quality prior to providing you with a suitable remedy.
- Product is visibly moldy, inedible, contamination or has become overripe (subject to produce characteristic).
- Product is damaged or has physically deteriorated within 24 hours of delivery/pick-up date.
When the Customer is not given Refund
- Change of mind once order has been dispatched or delivered for pick-up.
- Expectation of taste/flavor of produce. Every fruit has its own characteristic based on the growing condition, variety/cultivar traits. No produce will be 100% perfect or even in taste even when we do our best in picking the best quality.
- Appearance. We pick fruit for its general quality and grower’s reputation. Ugly, imperfect produce can still be great quality - and helps us reduce wastage on the planet.
- Commercial Reselling. If the customers are reselling our products to others without a prior agreement with us, we will not provide any refund, credit or exchanges.
- Hernan Corporation reserves the right to its final decision including to void all guarantees and agreements based on the dispute resolution process.
24-hour Returns Policy
On average, fresh produce should last between 24-48 hours, and 5-7 days depending on the type of produce. Frozen produce such as durians should last between 3 to 5 days if kept in a refrigerator once thawed.
Should your fruit perish within 24 hours of delivery/pick-up date, and we are satisfied that all care instructions provided have been followed, Hernan Corporation will be happy to consider an exchange request, or refund for customers.
Hernan Corporation reserves the right to request photos or images of the original fruit or products. Hernan Corporation requires that any dissatisfaction with the freshness of the fruit be communicated to us within 24 hours of delivery.
To assist us in quality control, it is our policy for you to return the original produce or products in the disputed condition. Regretfully, we will not arrange an exchange of produce or products for you if the original produce has been disposed, or photos are unavailable.
